Terms and Conditions

Terms & Conditions

Thank you for visiting our Terms & Conditions page.

By making a purchase with cheesebombgifts.com, either by phone or online, you are agreeing to be bound by the terms and conditions as set out below. We reserve the right to reasonably update these terms and conditions from time to time, and it is our customer’s responsibility to check for any updates prior to making a purchase from us.

In accordance with English laws, these terms and conditions do not affect your Statutory Rights.

COMPANY INFORMATION                                                                                                                                                                   The Cheese Bomb Gift Company t/a cheesebombgifts.com 

Trading Address: Carr Taylor Vineyards, Wheel Lane, Westfield, East Sussex TN35 4SG

Registered Address: 2 St Georges Place, New Pond Road, Benenden, Kent, TN17 4EJ

ORDERING & PAYMENT

Orders may be placed by telephone or online via our website at www.cheesebombgifts.com

We accept payment via Paypal and most credit and debit cards via our website or telephone, or by  BACs. Unfortunately, we are unable to accept Solo / Electron/American Express. We use PayPal to collect/process transaction information.

Additionally, card details taken over the telephone will be entered into the same encrypted purchase area.

Our customer’s payment details are handled with the utmost confidentiality, ensuring the highest level of security at all times. Credit or debit card details will be input directly into the same encrypted purchase area which has restricted access to our directors and staff. All card payments are validated and authorised prior to completion of an order dispatch. We are not liable for non-delivery of goods if payment is not authorised. Our customers may order and pay for goods up to 60 days in advance of delivery, during which time the payment price will be upheld. It is a crime to purchase or attempt to purchase goods with a stolen credit card or with stolen personal details. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website. We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

Introduction and General Terms & Conditions

This website is owned and operated by Cheesebombgifts.com at the registered address:

2 St Georges Place, New Pond Road, Benenden, Kent. TN17 4EJ

Cheesebombgifts.com  is committed to protecting your personal information. Whenever you provide such information, and is legally obliged to use your information online in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

We want the services provided by Cheesebombgifts.com  to be a safe and enjoyable environment for our customers. This Privacy Policy relates to our use of any personal information you provide to us through the www.britishhampersdirect.com website in order to provide you with the full range of services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • what information Cheesebombgifts.com may collect about you;
  • how wel use information we collect about you;
  • that Cheesebombgifts.com will not disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on our website www.cheesebombgifts.com and how you can reject these cookies.

As set out above, Cheesebombgifts.com  is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the “data protection laws”).

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

What information will Cheesebombgifts.com collect about me?

We may ask for personal information about you such as your name, e mail address, postal address, telephone or mobile number. Different web-pages may ask for different personal information.

By entering your details in the fields requested on the www. Cheesebombgifts.com website, you enable us to provide you with the services you select.

Cheesebombgifts.com uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

How will Cheesebombgifts.com use the information they collect about me?

Cheesebombgifts.com will use your personal information for the following:

  • providing services to you by way of sending goods to your address
  • your IP addresses is used to identify your location to assess the number of visits from different locations.
  • to analyse and improve the services offered to provide you with the most user-friendly navigation experience.

You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

When will Cheesebombgifts.com contact me?

Cheesebombgifts.com may contact you:

  • in relation to the order you have placed
  • to notify you of dispatch and delivery dates
  • where you have opted to receive  to receive further correspondence

Will I be contacted for marketing purposes?

Cheesebombgifts.com will not contact you for marketing purposes, or promote new services to you unless you specifically agree to be contacted for these purposes.

Will Cheesebombgifts.com share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

Changes to Privacy Policy                                                                                                                                                                       This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to www, Cheesebombgifts.com. The date of the most recent revisions will appear on this page.

If you would like to contact us about our T&Cs, Privacy Policy or for any help or information regarding our products or delivery please email, write or phone to:-

Deborah Orson                                                                                                                                                                                                               Director                                                                                                                                                                                                                        The Cheese Bomb Gift Company                                                                                                                                                                                St Georges Place,New Pond Road                                                                                                                                                                   Benenden                                                                                                                                                                                                                   Kent, TN17 4EJ

info@cheesebombgifts.com / 078464  75726

PAYMENT SECURITY                                                                                                                                                                                    All Credit/debit card details are entered on to a secured page and are transferred using SSL technology. ‘We use Paypal Here for businesses only, to collect/process transaction information’ and the Paypal Here privacy policy can be viewed at https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security

DELIVERIES                                                                                                                                                                                                 Our delivery schedules and prices refer to Tuesday to Friday deliveries only on orders received by 1pm Monday to Thursday. Orders received from Friday to Sunday will be dispatched within one to two working days after the weekend. Our delivery service includes most addresses within the UK mainland.

We will inform the customer via email of the dispatch and delivery date of their order. It is the responsibility of the customer to notify us either by email or phone within 12 hours of the dispatch date if the delivery date is not convenient and we will arrange for an alternative date with the customer, excluding weekends. If the customer does not notify us by the dispatch date and no one is available to receive the delivery, the courier will leave the parcel in a safe place on the premises, with a neighbour or return to the courier’s depot and they will post a card through the letterbox to advise, with instructions on how to rearrange delivery or to collect from the depot in person (each courier van carries a camera which records the driver’s actions).  We cannot be responsible for the condition of any goods if the parcel is not collected within 12 hours of delivery or 24 hours of delivery if returned to the depot.  Equally, it is the customer’s responsibility to notify us within 24 hours if the parcel has not been delivered on the delivery date as advised by us; after 24 hours we can not be held liable for the condition of any perishable goods including Cheese Bombs, which will leak if kept in a warm condition, or any damaged labels on goods if kept in a damp condition.

BANK HOLIDAY                                                                                                                                                                                            We are unable to offer deliveries Sundays or on Bank Holidays.

FRESH FOODS                                                                                                                                                                                                        We deliver chilled food to mainland UK locations on a Tuesday through to Friday only. We do not offer Monday deliveries for any orders that include chilled or perishable foods.

UK MAINLAND AND EXTRAORDINARY DELIVERY ADDRESSES                                                                                            We deliver to all UK mainland addresses. We also deliver to the Highlands and Islands, however, customers are required to contact us for any additional surcharges prior to placing an order. There may be additional customs duties for certain countries.

PARCEL TRACKING                                                                                                                                                                                   Our deliveries are contracted to APC, one of the UK’s trusted courier companies.

We offer an NSR (No Signature Required) service at the point of order. If the courier attempts a delivery and the addressee is not available to accept the parcel, they will try to deliver to an immediate neighbour and secure their signature or leave the parcel in a safe place on the premises and post a card through the letterbox to inform the addressee of instructions for redelivery or collection made be arrangement. If the carrier does not receive a response to the card, they will return the parcel to us (please see our Terms under the Deliveries section)

The courier is required to notify us of any parcels that are not delivered in order that we may try to resolve the issue before the parcel is returned (please see our Terms under Deliveries section). We regret that we will only accept the delivery address as supplied at the point of placing the order. Additional charges will be made for redirection or for re-delivery due to address or postcode error. It is therefore the responsibility of the customer to ensure the full and correct address is supplied. We are not liable to offer any refunds whatsoever if the addressee has moved or lives at an alternate address or if the addressee refuses acceptance.

BFPO ADDRESSES                                                                                                                                                                                               We regret that we are unable to deliver to a BFPO / PO Box address due to its unreliability.

PRODUCT AVAILABILITY                                                                                                                                                                       All orders are subject to availability. If a product is out of stock we will contact the customer as soon as possible to agree an alternative product choice or refund.

CANCELLATION & RETURNS Under the Distance Selling Regulations, perishable items such as fresh foods are specifically excluded from the Right to Cancel and we regret we are unable to offer a refund if the customer has a change of mind once the goods have been dispatched.

For non-perishable goods customers have the legal right under the Distance Selling Regulations to cancel an Order within seven days (with the exception of any items ordered specifically by us to fulfil any such order). It is the customer’s right to cancel an order without providing a reason for cancelling. However, it is the customer’s responsibility to notify us by email or post in the event of a required cancellation.. For non-perishable items, the customer will be required to bear the cost of all product returns.

Returned goods must be received by us within seven days of delivery. Subsequent to our customer notifying us that they wish to cancel an order, the amount debited to us will be re-credited to the customer’s account within 7 days or notification of cancellation or on the receipt of the cancelled items being received by us in the same condition as received.

CANCELLATION BY US                                                                                                                                                                                     We reserve the right not to cancel orders received by our customers due to any unforeseen circumstances or if the delivery address provided is not a regular UK mainland address.

In the event of our cancelling an order, we will immediately notify the customer by e-mail or telephone and a full refund will be made to the customer’s original payment method.

DELIVERY DELAYS                                                                                                                                                                                              We cannot be held responsible for late deliveries due to adverse weather conditions, incomplete or incorrect addresses or any other such cause beyond our reasonable control.

DELIVERY COMPLAINTS                                                                                                                                                                                We will acknowledge any complaints within one working day. We will keep all parties fully informed of our progress in trying to resolve any such issues.

DAMAGED GOODS                                                                                                                                                                                     The customer or recipient must notify us within 24 hours of receipt of any damaged goods. We will provide a full refund on any damaged goods caused by the courier or prior to dispatch from our warehouse.

We will provide a refund in full for any faulty goods received provided we are informed within 24 hours of receipt of delivery.

We are unable to offer refunds for failed deliveries if the recipient is not at the delivery address in accordance with our Terms under the Deliveries section.

WINES & SPIRITS                                                                                                                                                                                         The minimum age to purchase goods containing alcohol is 18 years of age.

It is an offence to purchase or attempt to purchase alcoholic liquor under the Licensing Act 2003 for any persons under the age of 18. 

Liquor Licence Trader Registration Number 964 2658 88 0000

Images                                                                                                                                                                                                           Image and photographic props are not included in any of our hampers or gifts unless otherwise stated.

VAT & DUTY All prices are fully inclusive of VAT. We reserve the right to amend prices according to legislative change.

COMPLAINTS                                                                                                                                                                                                    We take complaints very seriously and we will react to resolve any issues with efficiency. Complaints must be made either via email at info@cheesebombgifts.com or by phone on 078464 75726

We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.

We will provide a refund in full any faulty goods received, provided we are informed within 24 hours of receipt of the goods COPYRIGHT

All photographic images, text and copy on our website is the sole property of The Cheese Bomb Gift Company; and person or persons or businesses found to be using or copying any element of this website without permission including our products or product descriptions will be deemed to be infringing copyright laws and we will react accordingly